Category Archives: Career Advice

Thinking Beyond the Sale: The Power of Retention and Post-Sale Nurturing

By Rhett Power –  The sale may seem like the most important step in a business transaction, as money changing hands is the instant gratification marketers and salespeople love to see. However, getting a consumer to make a repeat purchase is just as important as piquing their initial interest. Consider these statistics: 44 percent of companies focus on customer acquisition, while only... Read More

Revenue Summit 2018 Recap: 5 Takeaways to Supercharge Your Sales

By Krishan Patel –  While most conferences are starting to become more about networking and stealthy product pitches by sponsors, Sales Hacker’s Revenue Summit 2018 was unforgettable. After a full day of listening to some of the world’s most innovative sales and marketing leaders at Revenue Summit, I walked away with mindblowing learnings to help up my... Read More

How To Boost Client Retention – Without Customer Service or Account Reps

By Ajay Gupta –  It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%.... Read More

Harvard Study Says This Is How Long You Should Wait to Respond to a Customer

By Tommy Mello –  You’re probably losing at least a good chunk of your sales because of this. And it’s right under your nose. Here’s the scenario I’m talking about: A customer calls you, and you respond two hours later. You might think that’s not too bad, but I’m telling you, good luck: You probably lost that sale to a competitor that called... Read More

Why Fear Is Holding Back Your Sales Performance and Your Gut is the Answer

By Tony Hughes –  When I sell, there’s usually something nagging at my conscience that I’m avoiding. I start the day and there’s someone I’m afraid to call. Maybe the timing isn’t right or they’re too senior. Shoulda, woulda, coulda, becomes didn’t. Yes, I’m human. But to transcend, I use fear as a guide that... Read More