Hire for attitude and train for skill. If you have customer service representatives handling customer complaints, make sure you hire individuals with the proper disposition for dealing with people. Anyone can learn a script or learn the ins and outs of customer service procedures, but not everyone’s inclined to handle it with the proper attitude.

5. Become the right person

Perhaps you’re the one handling stressed customers. You’ll be a lot less likely to add one more stressed person to the conversation if you maintain a healthy work/life balance. Something as simple as placing a picture of your family at your desk or something else about your life that brings happiness can remind you that dealing with stressed customers is your job and that life is something different.

6. Always remember you’re dealing with human beings

What would people think of you if they judged you on your worst 20 minutes of the day and ignored the remaining 23:40? Dealing with stressed customers sometimes means getting someone’s worst 20 minutes. They’re probably not like that most of the time. Act accordingly.

These simple lessons aren’t always easy to put in to action while in the moment, but starting with the right attitude can make implementation of these lessons easier and make customers happy, even the stressed ones.